Breakthrough Healthcare uses SMS (text messaging) to support clear and timely communication with clients, care professionals, and visitors. As a home health care provider, we use text messages to share important updates and information. The following outlines how SMS communication is managed and your rights regarding these messages.
Consent for SMS Communications
By agreeing to receive SMS messages from our company, your phone number and related consent information will remain private. We do not sell or share this information with third parties or affiliates for marketing use. Your details will be used exclusively for communication purposes.
Types of SMS Messages You May Receive
After giving consent, the following message types may be sent:
- Customers and Visitors: Order confirmations, delivery notifications, promotional announcements, and other related updates.
- Applicants: Updates related to the progress of submitted job applications and information about new job openings.
- Appointment Reminders: Notifications about scheduled meetings or events.
Example of a Message
“Hi [Customer Name], this is a quick reminder about your appointment with Breakthrough Healthcare on [Date] at [Time]. We look forward to seeing you!”
To unsubscribe, reply “STOP.” Message and data rates may apply. The frequency of messages may differ based on interaction.Standard Messaging Disclosures:
- Reply “STOP” at any time to stop receiving messages.
- Reply “HELP” for support or more information.
- Standard message and data rates may apply.
Sample HELP Reply
“For help, please visit our website at https://breakthroughhealthcarestlouis.com/ or contact us at 314-649-5586.”
Frequency of Messages
Depending on the communication type, you may receive 5 to 10 messages per day. Volume may vary depending on your interaction with us.
How to Opt-In
You may choose to receive SMS notifications through the following methods:
- Verbally, by speaking with a team member
- Submitting a consent-enabled online form
- Completing a physical paper form with the SMS box checked
How to Opt-Out
To stop receiving SMS messages, reply “STOP” to any of our texts. You may also reach out to us directly to be removed from our messaging list.
Other Preferences
If you prefer not to receive text messages, simply leave the SMS consent option unchecked on our forms.
To view our Privacy Policy, visit https://breakthroughhealthcarestlouis.com/privacy-policy. For details about our SMS terms, go to https://breakthroughhealthcarestlouis.com/sms-terms-and-conditions.
By opting in through a web form or other method, you are giving Breakthrough Healthcare permission to send SMS messages. As a home health care provider, we may send texts related to scheduling, appointment reminders, follow-up instructions, or billing notices. Message frequency may vary. Standard message and data rates may apply. Reply HELP for assistance or STOP to unsubscribe at any time.