Breakthrough Healthcare

Highest Accreditation For Home Health Care

Contact Us

NOTICE OF NON-DISCRIMINATION Section 1557 of the Affordable Care Act (ACA) – 12/2024

Breakthrough Healthcare complies with applicable Federal civil rights laws and does not discriminate in hiring or admissions on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity. Our Agency does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

NOTICE OF AVAILABILITY OF LANGUAGE ASSISTANCE SERVICES AND AUXILIARY AIDS AND SERVICES

Breakthrough Healthcare provides free aids/services to individuals with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters.
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).

ATTENTION: For individuals whose primary language is not English (LEP) free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call our agency at 314-649-5586.

We provide free language assistance services and auxiliary aids and services when necessary for compliance with Section 1557 to patients whose primary language is not English (LEP), such as:

  • Qualified interpreters.
  • Information written in other languages.

Language Line Services http://www.languageline.com/ 800-752-6096

If you need these services, contact Shanekia Lindsay, Administrator.

If you believe that (agency name) has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

  • Agency Name: Breakthrough Healthcare
  • Civil Rights Coordinator: Shanekia Lindsay
  • Civil Rights Coordinator Email: [email protected]
  • Agency Address:
    677 Craig Rd., Suite 204, Creve Coeur, MO 63141
  • Agency Phone: 314-649-5586
  • Agency Fax: 866-203-2364

You can file a grievance in person or by mail, email [email protected] or fax 866-203-2364. If you need assistance filing a grievance, Johnny Lindsay, our Civil Rights Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW., Room 509F HHH Building, 1-800-368-1019, 800-537-7697 (TDD)